Answers

Frequently asked
questions.

Everything you need to know about how DriftOps works, what we build, and how to get started.

What does DriftOps build?

We build Business Operating Systems — one custom platform that replaces your expensive SaaS subscription stack. Instead of paying for 10 to 20 tools that don't talk to each other, you get a single system built specifically for how your business operates, with everything connected. You own the code, you own the data, and there are no per-seat fees.

What is a Business Operating System?

A Business Operating System is one custom platform that runs how your company actually operates — the central nervous system that connects sales, operations, fulfillment, reporting, and customer communication. Instead of 10 to 20 disconnected SaaS tools, you get a single source of truth that delivers visibility, accountability, predictability, and throughput. A CRM is one component of it; the operating system is the whole. Read the manifesto →

Isn't that just a CRM or an ERP?

No. A CRM manages customer relationships and an ERP manages resources — both are components. A Business Operating System is the layer above them, built around your specific workflows. It answers the questions that actually run the business: what's happening right now, where opportunities are being lost, where bottlenecks are forming, and what revenue looks like next quarter. Generic CRMs and ERPs force your business to adapt to their software; we build software that adapts to your business.

What is the Business Operating System Audit, and what do I get?

It's a fixed-scope engagement, typically $1,500–$5,000, where we map how work flows through your business before any code is written. You get a workflow map, a bottleneck analysis, a revenue-leak analysis, a reporting-gap analysis, an AI-opportunity analysis, and a prioritized automation roadmap. You own the findings whether or not we build anything — and it's how we discover exactly what's worth building. The free strategy call is the natural first step toward it.

How is DriftOps different from a dev shop?

Dev shops write code. We architect solutions. The difference is 25 years of experience building production systems at scale -- e-commerce platforms doing millions in transactions, fulfillment systems shipping 30K orders/day, payment platforms processing 50K transactions/day. We don't just build features. We design infrastructure that grows with your business.

How long until I see results?

First workflow automation: 2-4 weeks. Full custom platform: 2-3 months. You'll see progress every week. We don't disappear into a cave and come back in six months. You're involved throughout, and we ship incrementally so your team starts benefiting immediately.

Will AI replace my employees?

No. That's not what we do and it's not our philosophy. The goal is to make your employees 5x more efficient by eliminating the repetitive, frustrating parts of their work. When your team has tools built for how they actually work, they get dramatically more done. That means you can grow your business 500% with the same team.

What about my data?

You own everything. Your code, your data, your infrastructure. There's no vendor lock-in. If you ever stop working with us, you keep everything we built. That's the whole point -- you're moving away from renting software from companies that hold your data hostage.

What if I already have a dev team?

We work alongside your existing developers. We bring the architecture expertise and AI-accelerated development methodology. Your team brings the domain knowledge and institutional context. It's a partnership, not a replacement. We can also train your team on the systems we build so they can maintain and extend them independently.

What happens on the strategy call?

A 20 to 40 minute conversation. We work through four diagnostic questions about your software spend, what your team spends their computer time on, what process keeps you from taking a month off, and where you'd have to hire if revenue tripled. By the end you'll know where AI leverage actually lives in your operation — and whether what we do is a fit. The conversation is useful regardless of what happens next.

Can I cancel anytime?

Yes. All our engagements are month-to-month. No long-term contracts, no cancellation penalties. We earn your business every month. If we're not delivering value, you shouldn't be paying us. It's that simple.

What industries do you work with?

We've built production systems across e-commerce, fulfillment, payment processing, and telemedicine -- but the model works for any business drowning in SaaS subscriptions and spreadsheets. If your team uses multiple software tools that don't talk to each other, we can probably help. A strategy call will tell us for sure.

How do I get started?

Book a strategy call. It's a 20 to 40 minute conversation where we learn about your business, work through where AI actually creates leverage in your operation, and show you what custom software could do for you. You can schedule a strategy call here or book a call directly.

Let's talk.

Book a strategy call or send us a message. We respond to every inquiry personally.

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