DriftOps AI ("DriftOps," "we," "us," or "our") provides custom software architecture, development, and optimization services for small to mid-sized businesses. Our services include, but are not limited to: AI efficiency audits, workflow automation, custom software development, SaaS stack replacement, and ongoing platform optimization.
We offer three engagement methods: One-Off Project (starting at $5K) for defined-scope builds, Take the Leap (starting at $15K) for larger transformational projects, and Where Dreams Come True / FCAIO ($8K–$25K/month) for ongoing fractional AI operations.
Specific deliverables, milestones, and scope for each engagement are agreed upon at the beginning of the relationship and documented in a separate Statement of Work (SOW).
All engagements are month-to-month. There are no long-term contracts or commitments required. Either party may terminate the engagement with 30 days written notice.
Upon termination, DriftOps will deliver all completed work, source code, documentation, and data to the client within 14 business days. Any work in progress will be delivered in its current state.
The free AI efficiency audit is provided at no cost and carries no obligation to enter into a paid engagement.
The client owns all custom code, software, designs, and documentation created by DriftOps during the engagement. Upon delivery, all intellectual property rights transfer to the client.
DriftOps retains the right to use general knowledge, skills, techniques, and experience gained during the engagement, as well as any pre-existing tools, libraries, or frameworks. DriftOps may reference the engagement in marketing materials unless the client opts out in writing.
Invoices are issued on the 1st of each month for the upcoming month's services. Payment is due net-15 (within 15 days of invoice date).
Late payments will incur a 1.5% monthly late fee after a 7-day grace period. DriftOps reserves the right to pause work on accounts with outstanding balances exceeding 30 days.
All fees are in USD. Pricing is subject to change with 30 days written notice.
Both parties agree to maintain the confidentiality of all proprietary information shared during the engagement. This mutual non-disclosure obligation covers, but is not limited to: business processes, customer data, financial information, trade secrets, and technical implementations.
Confidentiality obligations survive termination of the engagement for a period of two (2) years.
DriftOps may access and handle client data during the course of engagements. We process client data only as necessary to perform the agreed-upon services and do not use client data for any other purpose.
We implement appropriate technical and organizational security measures to protect client data against unauthorized access, loss, or misuse.
Upon termination of the engagement, all client data will be returned to the client and our copies deleted within 30 days, unless retention is required by applicable law.
DriftOps' total liability for any claims arising from or related to services provided shall not exceed the total fees paid by the client in the three (3) months preceding the claim.
In no event shall DriftOps be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Services are provided "as is" and "as available." DriftOps does not guarantee that services will be uninterrupted, error-free, or completely secure.
DriftOps' services are not a substitute for professional legal, financial, or tax advice. Clients should consult qualified professionals for guidance in those areas.
The client agrees to indemnify, defend, and hold harmless DriftOps, its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) the client's use of delivered work products; (b) the client's violation of these terms; or (c) the client's violation of any applicable laws or regulations.
DriftOps agrees to indemnify, defend, and hold harmless the client from and against any third-party claims that work delivered by DriftOps infringes upon the intellectual property rights of a third party.
In the event of any dispute arising from or relating to these terms or services provided, the parties agree to first attempt resolution through good faith negotiation for a period of thirty (30) days.
If the dispute is not resolved through negotiation, it shall be settled by binding arbitration administered in accordance with the American Arbitration Association (AAA) Commercial Arbitration Rules. The arbitration shall take place in Pinellas County, Florida.
IMPORTANT: BY AGREEING TO THESE TERMS, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Notwithstanding the above, either party may bring an individual claim in small claims court if the claim falls within that court's jurisdictional limits.
These terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflicts of law principles. Any legal proceedings shall be conducted in Pinellas County, Florida.
DriftOps may suspend services if: (a) the client violates these terms; (b) payment is overdue by more than 30 days; or (c) suspension is required by applicable law. DriftOps will provide written notice prior to suspension, except in cases of emergency.
Upon termination by either party: all client data and work products will be delivered in accordance with Section 2, a final invoice will be issued for any outstanding amounts, and all confidentiality obligations under Section 5 will survive.
Neither party shall be liable for any delay or failure to perform obligations under these terms caused by events beyond reasonable control, including but not limited to: natural disasters, pandemics, government actions, war, terrorism, civil unrest, internet or infrastructure outages, or acts of God.
If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These terms, together with any executed Statement of Work, constitute the entire agreement between the client and DriftOps regarding the subject matter herein. No waiver of any provision shall be effective unless made in writing and signed by both parties.
DriftOps reserves the right to update these terms at any time. Changes will be posted on this page with an updated "last updated" date. Material changes will be communicated to active clients via email at least 30 days before taking effect. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
Questions about these terms? Reach out to us:
Email: [email protected]
Mailing Address:
DriftOps AI
204 37th Ave N
St Petersburg, FL 33704